G4: Experience Layer

Physical + Digital = Phygital.

Bridge physical and digital experiences with QR codes, connected packaging, and unified loyalty programs that turn every touchpoint into data.

In-Store

QR codes & beacons

Packaging

Smart product labels

Events

Digital collectibles

Mobile

App-connected experiences

Phygital Pillars

Unified Customer Journey

Bridges Commerce Accelerator for unified inventory and Engagement System for loyalty programs.

Connected Experiences

Unify online and offline touchpoints into seamless customer journeys.

  • QR code & NFC integration
  • In-store beacon technology
  • Connected packaging

Phygital Engagement

Turn physical interactions into digital data and personalized experiences.

  • Scan-to-reward programs
  • Location-based offers
  • Event-driven messaging

Unified Loyalty

One loyalty program that works across physical stores, online, and mobile.

  • Points across all channels
  • Digital membership cards
  • Tier management

Core Technologies

Connected Experience Stack

Smart QR Codes

Dynamic QR codes that adapt content based on location, time, and user.

NFC Technology

Tap-to-interact experiences for instant engagement.

Phygital Analytics

Track customer behavior across physical and digital touchpoints.

Connected Packaging

Every Product Becomes a Channel

Transform static packaging into interactive touchpoints. QR codes and NFC tags connect physical products to digital experiences.

  • Product authentication & provenance
  • Instant loyalty point collection
  • Personalized replenishment offers
  • Direct customer feedback capture
Customer scans QR code

Authenticates

Product verified

Collects points

+50 loyalty pts

Gets offer

20% off refill

Shares feedback

Quick survey

5x
Engagement Increase
3x
Loyalty Participation
40%
Data Collection
60%
Repeat Purchase

Ready to Bridge Physical & Digital?

Join organizations using Mercury's Phygital solutions to create unified customer experiences across all touchpoints.

Start Your Phygital Journey

Explore Engagement System for loyalty integration