Benefits
Why SocialHub CRM?
360° Customer View
See every interaction, purchase, and preference in one unified customer profile.
Social Integration
Connect with customers across WhatsApp, LINE, WeChat, Facebook, and more from one inbox.
Sales Pipeline
Visualize and manage your sales process from lead to close with drag-and-drop simplicity.
Marketing Automation
Create personalized campaigns that nurture leads and drive conversions automatically.
Team Collaboration
Share customer insights, assign tasks, and collaborate seamlessly across departments.
AI-Powered Insights
Get predictive analytics on customer behavior and sales forecasting.
Features
Complete CRM Capabilities
Contact Management
Organize and segment contacts with custom fields, tags, and smart lists.
Deal Tracking
Monitor opportunities through every stage with automated reminders and follow-ups.
Task Management
Never miss a follow-up with automated task creation and deadline tracking.
Reporting & Analytics
Track team performance, conversion rates, and revenue metrics in real-time.
Mobile App
Manage customers and close deals on the go with our full-featured mobile app.
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FAQ
Frequently Asked Questions
What is SocialHub CRM?
SocialHub CRM is Mercury's comprehensive customer relationship management platform that combines traditional CRM functionality with social messaging integration. It allows businesses to manage customer interactions across multiple channels from one unified platform.
Which messaging platforms are supported?
SocialHub CRM integrates with WhatsApp Business API, LINE Official Account, WeChat, Facebook Messenger, Instagram DM, Telegram, and SMS. New channels are added regularly based on market demand.
Can I import contacts from other CRMs?
Yes, we support importing contacts from Salesforce, HubSpot, Zoho, Pipedrive, and standard CSV formats. Our migration team can help ensure a smooth transition of your customer data.
Is there a free trial?
Yes, we offer a 14-day free trial with full access to all features. No credit card required. Our team will guide you through setup to ensure you get the most from your trial period.